Instructions
How to Block the Identity of Your Number
1. Listen for dial tone.
2. Press *67.
3. Listen for dial tone.
4. Dial the telephone number you want to call.
How to Unblock the Identity of Your Number
1. Listen for dial tone.
2. Press *82.
3. Listen for dial tone.
4. Dial the telephone number you want to call.
This information is provided by SureWest Telephone as required by the California Public Utilities Commission.
It's Your Phone,
Your Privacy,
Your Choice.
Your telephone number can be seen by everyone you call…unless you block it!
Any telephone from which you place a call will automatically transmit its number to the person you are calling. Those subscribing to a service known as “Caller ID” will be able to see your name and/or telephone number before they answer their phone. You should decide who receives your telephone number: the law guarantees you that right. We also believe you should be able to choose how you would like to have your name and/or telephone number blocked - your privacy is paramount. That’s why the law requires FREE blocking services that give you the freedom to choose when, how, and if your number will be shown to those you call.
Complete Blocking - Complete blocking is a FREE service that gives you permanent control over the transmission of your telephone number. Complete Blocking blocks the transmission of your telephone number on the calls you place, unless you specify otherwise. There is no need to enter a code before making each call. Those with Caller ID units who receive your calls will see the word “PRIVATE” displayed. Calls to those with Anonymous Call Rejection will receive an announcement informing the caller that the called party will not accept calls from callers who have chosen to block display of their telephone number. You may deactivate Complete Blocking on specific calls by pressing *82 before you place the call.
Selective Blocking - Selective Blocking Is a FREE service that blocks your telephone number from being transmitted and/or seen on Caller ID units on a per call basis. By simply pressing *67 before placing a call, your telephone number will not be transmitted. Those with Caller ID units who receive your call will see the word “PRIVATE” displayed. Calls to those with Anonymous Call Rejection will receive an announcement informing the caller that the called party will not accept calls from callers who have chosen to block display of their telephone number. If you do not select a blocking option, you will be assigned Selective Blocking.
¡Cualquier persona a la que llame puede ver su número de teléfono… a menos que lo bloquee!
Cualquier teléfono desde el que llame transmite el número automáticamente a la persona a quien está llamando. Todas las personas suscritas a un servicio conocido como “Identificador de llamadas” podrán ver su nombre y/o número de teléfono antes de responder el llamado. Usted debe decidir quién recibe su número de teléfono: la ley le garantiza este derecho. También creemos que usted debe tener la posibilidad de elegir la forma de bloqueo de su nombre y/o número de teléfono, pues su privacidad es de suma importancia. Por este motivo, la ley exige servicios de bloqueo GRATUITOS que le permitan elegir si desea que la persona a la que llama vea su número de teléfono, cuándo y cómo desea que lo vea.
Bloqueo completo: el bloqueo completo es un servicio GRATUITO que le permite tener un control permanente de la transmisión de su número de teléfono. El Bloqueo completo bloquea la transmisión de su número de teléfono en las llamadas que realice, a menos que indique lo contrario. No hay necesidad de ingresar un código antes de realizar una llamada. Las personas que tengan unidades con Identificador de llamadas y que reciban sus llamadas verán la palabra “PRIVADO” en la pantalla. Las personas que realicen llamadas a teléfonos con Rechazo de llamadas anónimas recibirán un mensaje en el que se le notificará al emisor que el receptor no acepta llamadas de personas que hayan elegido bloquear la exhibición de su número de teléfono. Puede desactivar el Bloqueo completo en llamadas específicas presionando *82 antes de realizar la llamada.
Bloqueo selectivo: el bloqueo selectivo es un servicio GRATUITO que bloquea su número de teléfono por llamada, y evita que se transmita y/o se exhiba en las unidades con Identificador de llamadas. Con solo presionar *67 antes de realizar una llamada, su número de teléfono no se transmitirá. Las personas que tengan unidades con Identificador de llamadas y reciban sus llamadas verán la palabra “PRIVADO” en su teléfono. Las personas que realicen llamadas a teléfonos con Rechazo de llamadas anónimas recibirán un mensaje en el que se le notificará al emisor que el receptor no acepta llamadas de personas que hayan elegido bloquear la exhibición de su número de teléfono. Si no selecciona una opción de bloqueo, se le asignará la opción de Bloqueo selectivo.
Q. What does this mean to me?
A. This means that you must be aware of who you are calling and YOU must decide if you want your telephone number to be displayed to the person or business you are calling. If you do not want your number displayed to the person or business you are calling, you may choose to block your telephone number from being displayed.
Q. Will my number be automatically sent to the person or business I am calling on every call?
A. Your telephone number will be sent to the person or business you are calling on every call unless you take action to prevent it from being sent. If you do not want your number displayed to the party you are calling, you may choose to block your number from being displayed.
Q. How do I prevent my number from being displayed to the person or business I am calling?
A. There are two free options available for you to stop your number from being displayed to the person or business you are calling. The options are "Complete Blocking" and "Selective Blocking." Either of these options can stop your number from being displayed to the Caller ID display unit. Instead of your number being shown, the unit will display a message similar to "Private Number."
Q. How do the blocking options work?
A. Complete Blocking provides maximum privacy protection and blocks transmission of your telephone number on all calls. You may still allow your number to be transmitted on selected calls by pressing *82 (dial 1182 on rotary phones) before you make your call. To get this option, you must notify the telephone company of your choice for Complete Blocking.
Selective Blocking provides minimum privacy protection and allows you to block transmission on selected calls. If you wish to block transmission of your telephone number, you must use a code before you make your call. Press *67 (dial 1167 on rotary phones) before you make your call and your number will not be sent to the person or business you are calling.
Blocking will not work on 911, toll-free and 900 services.
You may have heard these two options referred to in other states as "per-line blocking" for complete blocking and "per-call blocking" for selective blocking.
Q. How much does it cost to get Complete or Selective Blocking?
A. There is no monthly charge for either blocking option and there is no set-up charge to initially establish your blocking option.
Q. Can I change my mind about the blocking option I have chosen?
A. Once your blocking option is established, you may change your blocking option one time free of charge. After that, a service order charge will apply to change blocking options.
Q. How will I know what blocking option is on the telephone I am using?
A. If you are using a telephone within SureWest Telephone's service territory, you may call 774-1000 to determine the blocking option for the call that is being made.
Q. Why should I be concerned about my number being transmitted to the person or business I am calling?
A. There are many instances when your telephone number should be blocked from being displayed to the person or business you are calling.
For example, if you are a potential victim and feel that you are at risk of possible violence or if someone wishing to harm you were to receive your telephone number, it would be very important that you not allow transmission of your telephone number to anyone.
Your children must also know how to block transmission of your telephone number. You may also wish to block the transmission of your telephone number when contacting certain businesses if you are concerned about receiving solicitations or sales calls from the business.
Q. Are there instances when I would want to transmit my telephone number to the person I am calling?
A. Yes, such as when you are calling a friend or family member who already has your telephone number. In cases when the person you are calling may not answer the phone unless they recognize the number that is calling them, or when the person you are calling subscribes to Anonymous Call Rejection, also known as "block the blocker."
Q. What about when I call from a pay telephone?
A. The pay telephone industry was deregulated in 1997, so each pay telephone vendor selects the Caller ID Blocking option for their telephones. This means that when using pay telephones, the pay telephone number may be transmitted to the person or business you are calling. Because of the types of phones used by the payphone providers, the *67 blocking code may not work on some payphones.
Q. Will I know if the person or business I am calling has subscribed to Caller ID?
A. No. There is no way to determine if the person or business you are calling has Caller ID. If you have any concerns about your number being displayed, you must take action to prevent it.
Q. If I have Complete Blocking and have to dial 911, will my telephone number still be sent to the police or fire department dispatch center?
A. Yes. Your telephone number will always be sent to 911 emergency dispatch centers, regardless of the blocking option you choose.
Q. What happens if I forget the correct blocking codes or need additional information?
A. You may receive additional information about call blocking options and their use by calling 774-1400. This number is available for your use 24-hours-a-day, seven days a week.
Q. Why won't my calls be blocked to toll-free and 900 numbers?
A. Calls to toll-free numbers are actually collect calls. Since the person or business that is being called is paying for the call, the FCC has determined that they have the right to know who is calling them. Calls to 900 numbers are information service calls and the information service provider usually charges the calling party a fee for each call (in addition to any toll charges that may apply). The FCC has determined that the service provider is entitled to know who to bill for these fees.
Q. Does this affect me if I have an unlisted telephone number?
A. Yes. Even unlisted telephone numbers will be transmitted to the person or business you are calling unless you decide that your telephone number should not be sent.
Q. How do I get Caller ID blocking placed on my line?
A. Selective Blocking is automatically assigned to your line unless you choose to order Complete Blocking. If you would prefer to have Complete Blocking placed on your line, please contact our offices at the following numbers:
Residence Service 786.3232
Business Service 786.6181
For More Information
If you have questions or would like more information on Caller ID Blocking, please call 774.1400. This 24-hour number is available seven-days-a-week.
If you have any complaints that are not resolved by SureWest Telephone, you may contact the Consumer Affairs Branch of the California Public Utilities Commission (CPUC), 505 Van Ness Avenue, Room 2003, San Francisco, California 94102.
The Consumer Affairs Branch public telephone hours are 10 a.m. - 3 p.m. Monday through Friday. You can reach them by calling 800.649.7570.