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Activation Code | Compatibility | IR Codes for STBs | Policies |
Resources | Terminology |
Terminology
- WHDVR (Whole Home Digital Video Recorder)
- DVRs (Digital Video Recorders) and PVRs (Personal Video Recorders) are
the same thing.
- HD = high definition
- SD = standard definition
Policies
We offer
technical support for WHDVRs and DVRs leased from SureWest.
We do not offer technical support for DVRs that are NOT leased from SureWest. However, we can give you some basic setup
information, direct you to the manufacturer's website, or provide you
with the manufacturer's contact number.
Compatibility
Use the table below to determine DVR compatibility with SureWest digital
TV service.
| SureWest Advanced Digital TV WHDVR and the Set-top Box (Motorola VIP 1216/1200) |
The SureWest Advanced Digital TV WHDVR (Motorola VIP 1216) has a built-in HD/SD set-top box. |
SureWest DVR
(ADB-5810WX) |
The SureWest DVR (ADB-5810WX) has a built-in HD/SD set-top box. |
|
|
|
AmiNET120
HD/SD
Set-Top Box |
AmiNET130
HD/SD
Set-Top Box |
| TiVo Series 3 |
Not compatible |
Not compatible |
Not compatible |
| TiVo Series 2 |
Compatible |
Compatible, but records in standard definition only |
Use IR database 177. |
TiVo Series 1 |
Use IR database 177. |
ReplayTV - 5000 series
and up |
Compatible
Use IR code 1265 for Siemens STB.
|
| WinTV PVRs and similar computer equipment |
Try IR code 1265 for Siemens STB.
(If this doesn't work, contact your PVR manufacturer
to request that support for the AmiNET set-top box be added.)
|
| Notes: |
- Other manufacturers' DVRs (Sony, Philips, etc) will also
work if they have the TiVo Series 2 software.
|
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Activation
Code (TiVo Service Number)
Your 15-digit TiVo service number is required for activation
through TiVo. The TiVo service number can be found at any of the following
locations:
- On the box:
On the side of the TiVo shipping box, at the bottom of
the label
- On the back of your TiVo DVR
- Onscreen:
TiVo Central>Read New Messages & Setting>
Account & System Information>System Information
See TiVo's
website for details.
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IR Codes for Set-Top Boxes
These codes are used to get the DVR and STB to communicate.
DVR |
STB |
Code |
| TiVo |
AmiNET |
10071 Medium |
| ReplayTV |
AmiNET |
Use 1265 for Siemens STB. |
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Resources for DVRs leased from SureWest
For technical support of WHDVRs and DVRs leased from SureWest, call us at 1-866-SUREWEST (1-866-787-3937).
Resources for DVRs not leased from SureWest
For technical support of DVRs not leased from SureWest, refer to the manufacturer's User Guide or the following contact information.
Manufacturer |
Contact Information |
TiVo |
Phone Number |
877-367-8486 (toll
free)
|
| Website |
|
ReplayTV |
Phone Number |
800-933-5899 (toll free) |
| Website |
|
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Related Documents
Advanced Digital TV WHDVR and Set-top Box Installation
Advanced Digital TV WHDVR and Set-top Box Manual
Remote Control Help
TiVo
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