Games On Demand
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more FAQs.
Registration: Sign Up for Games on Demand
Q: How do I sign up for Games On Demand?
A:
Follow the instructions below to log into the
SureWest Web Portal and sign up for Games on Demand.
| Note: |
If you are a brand new SureWest High-Speed Internet
customer (just added the service), you MUST wait until your service
is installed to log into the SureWest Web Portal. After your SureWest
Internet service is installed, it may take up to two business days
to be able to log into the SureWest Web Portal. |
- Log onto the SureWest Web Portal at www.surewest.net.
| Note: |
Click here to view instructions for logging onto
the SureWest Web Portal. |
- Click the Signup button in the Games
On Demand module.
| Result: |
The Games on Demand login window displays, with
the Account ID field already filled in. |
| Note: |
If you have not logged into the SureWest Web Portal,
the Account ID field will be blank, and you will need to enter
your SureWest Account
ID. |
- Enter your SureWest account password, and then click the Go button.
| Result: |
The "Select your game package"
window appears. |
- Select the package(s) you want to sign up for (UNLIMITED Package
and/or KIDS Package).
Checked boxes indicate the game package(s) that will be added.
| Result: |
Four fields display. |
- Fill in the four fields with the requested information, and then
click the Go button. The e-mail address you enter is where we will
send your Games on Demand password.
| Result: |
The "Review and submit" window displays |
- Confirm the package(s) to be added. Check the "I agree to the Terms
of Services" checkbox. Then click the Go button.
| Result: |
A confirmation message displays. |
- Click the OK button to close the window.
Add an Additional Game Package
To add an additional game package, check the box for the package to
be added, press the Go button, and follow the prompts.
Delete a Game Package
If you are subscribed to both the Unlimited and Kids packages, and want
to delete one of the packages, uncheck the box for the package to be
deleted, press the Go button, and follow the prompts.
Unsubscribe from Games on Demand (Delete all Game Packages)
To unsubscribe from SureWest's Games on Demand service, uncheck the
boxes for both game packages, press the Go button, and follow the prompts.
Logging Into Games on Demand
The Games on Demand service is available from the SureWest Web Portal
at www.surewest.net.
- Select the Unlimited Package or Kids Package link.
| Result: |
A SureWest Games on Demand informational page appears. |
- Click the Log-in link in the top right area of the page.
| Result: |
The SureWest Games on Demand Log-in Page appears.
|
- Enter your e-mail address. This is the e-mail address that you entered
when you signed up for Games on Demand.
- Enter your password. This is the password that was sent to your e-mail
address when you signed up for Games on Demand.
- Check the Remember Me checkbox so that you will be automatically
logged in whenever you use the SureWest Games on Demand service.
- Press the Log-In button. A list of games is displayed.
| Note: |
Whenever you access the Games on Demand web site
from a different computer, the SureWest Games Player will be
installed on that computer. If you experience any difficulty
installing the player, please read the I
cannot install the Games on Demand player! FAQ. |
Sign-up Requirements
Q: Can
I still use Games on Demand even if I do not have SureWest High-speed Internet
service?
A:
No. You must have SureWest High-speed Internet service in
order to use Games on Demand.
Q: Can I use my SureWest Internet
dial-up service?
A: No. Games On Demand requires a broadband Internet
connection.
System Requirements
Minimum hardware and software requirements for SureWest's Games on Demand
service are listed below.
Component |
Requirement |
| Browser |
Internet Explorer 5 or higher ONLY |
| Drivers |
Some games require the latest video and/or sound card
drivers. See the After
I click play the player says, "Shutting Down". FAQ
for details. |
| Hardware |
- 233 MHz CPU
- 64 MB RAM
- 500 MB hard disk space
|
| Multimedia Software |
DirectX 8 or higher
| Note: |
Use the following command to check DirectX
version:
Start>Run>dxdiag |
|
| Player |
SureWest Games on Demand Player (EXEtender)
|
| Operating System |
Windows XP or 2000 ONLY |
| Web Browser |
Internet Explorer 5 or higher ONLY |
Usernames and Passwords
Q: What is my e-mail address to log
into Games On Demand?
A:
Use the e-mail address that you entered when you signed up
for Games on Demand.
Q: What is my password to log into
Games On Demand?
A:
Use the password that we sent to your
e-mail address when you signed up for Games on Demand.
Q:
Why do I need to use my SureWest account ID and
password to access the SureWest Web Portal first before
I can sign up for games?
A: The SureWest Web Portal
is your portal to the Games On Demand service. Once you have logged into
the SureWest Web Portal and registered for Games On Demand, all
subsequent logins will NOT have to go through the SureWest Web Portal.
Q: Why is my Games on Demand e-mail
address and password different than my SureWest Web Portal username
and password?
A: These usernames and passwords are different for security
purposes.
Q: What if I forget my SureWest Web Portal username
and password?
A:
Call us at 1-866-SUREWEST (1-866-787-3937) and
we will provide them to you.
Q: What if I forget my Games on Demand
e-mail address and password?
A:
If you forget your Games on Demand password, click this
link and
input your full e-mail address (e.g. j.smith@surewest.net). If you forget
your Games on Demand e-mail address, log into the SureWest Web Portal
at
www.surewest.net,
and then click the
Signup button
in the
Games
On Demand module.
| Result: |
The Games on Demand login window displays, with the
Account ID field already filled in. |
Enter your SureWest account
password,
and then click the Go button.
| Result: |
The "Select your game package"
window appears. Your Games on Demand e-mail address is listed
as the current subscriber. |
Note your e-mail address, and then click the Cancel button to avoid making
any changes to your Games on Demand subscription.
Now that you know your Games on Demand e-mail address, log
into Games on Demand.
Billing Questions
Q: How much does Games on Demand cost?
A: There are two Games on Demand packages:
- Unlimited Package - $14.95/month – Unlimited
downloads and play of 200 available titles.
| Note: |
The Unlimited Package contains mature content
that is NOT suitable for younger audiences. |
- Kids Package - $9.95/month – Unlimited
downloads and play of 75 available titles.
| Note: |
The Kids Package contains content suitable
for any audience. |
Q: What will my bill look like?
A: Games on Demand will appear as a SureWest
Broadband - Games line item under SureWest Internet Service
on your bill.
More Information
Visit the following link for Top Questions, How it Works, Account Info,
and Technical.
http://games.surewest.com/swunlimited/general/current/faq.jsp?Tab=topqs
E-mail us using our secure
online form.
Call us at 1-866-SureWest (1-866-787-3937).
Related Documents
SureWest
Web Portal