Return to SureWest homepage Residential | Business | Support Center | Corporate | Contact Us


Customer Support Home
Digital TV
Internet
Telephone
Digital Phone
Call Us
E-mail Us

Did you find what you were looking for?
Send Us Your Feedback!

How can I replace my UPS battery? - (49909)

click to open in a new window


Your telephone service requires electrical power from your home to operate and in case of a power outage a battery backup is used to provide this service. You will not be able to make any calls, including 911 calls, during a power outage if your battery backup unit is not operational. SureWest only provides a backup battery option for use during a customer’s commercial power outage. While other backup power solutions exist, SureWest does not have specific knowledge of these alternate backup solutions. If you decide that you want additional backup power during a commercial power outage, you should contact an appropriate energy contractor/dealer that specializes in the design and installation of power backup systems.

Battery Life

The battery backup unit will provide phone service for up to 8 hours during a power outage. Use your telephone sparingly during a power outage because the more you use it, the faster your battery backup power will be used up. This will reduce the time available for emergency calls. For those living in areas where long power outages occur, we recommend that you have other available means (e.g. cell phone) of contacting help in an emergency, or that you keep a spare battery handy for replacement. Some battery backup units have an emergency reserve to protect you in an emergency. Once your telephone and battery powers off after a power outage and you need to make an emergency phone call, press the Battery Emergency Use button once to have up to one hour of extra battery life for talk time. After the button is pushed, all remaining battery life is used once the battery power is drained.

Alerts

In the event of a power outage, some battery backup units will alert you with an audible alarm that they are supplying power from the battery. You can silence this alarm by pushing the alarm silence button

back to top

Placement

You will be provided options regarding where to place the battery backup unit, subject to the following conditions:

  • Distance
  • Home utility entry points
  • Services ordered

back to top

Cordless Phones

Cordless phones need electrical power to operate and thus will not work during a power outage because the cordless phone base unit will not have any power. Your backup battery power does not back up your cordless phones or other equipment you may have connected to the telephone line that require electrical power. We recommend keeping a corded phone (one that does not need electrical power to operate) either plugged into a telephone outlet or have one handy to plug in during a power outage. Or have other backup power on hand to supply electrical power to your cordless phones or other equipment you may have connected to the telephone line.

back to top

Warranty

SureWest provides a 90-day warranty on the battery, during which time we will replace it for free. If your battery fails during this 90-day period, please call us at: 866.SureWest (866.787.3937). After the 90-day warranty period, it is your responsibility to monitor and replace the battery when necessary. Expected battery life is 3 to 5 years. Note that battery age and the temperature of the environment in which it operates both affect battery life. The battery alarms will indicate when the battery needs to be replaced.

back to top

Replacement

Battery replacement is a safe procedure, isolated from electrical hazards. You may leave the battery backup unit and connected equipment on for this procedure.

Replacement batteries can be purchased at:

back to top

Recycle


When you replace the sealed lead-acid battery in your battery backup unit, dispose of your old battery properly. All batteries are considered hazardous waste. California law requires that they must be recycled, or taken to a household hazardous waste disposal facility, a universal waste handler, or an authorized recycling facility. In most situations, except purchases made online, wherever you purchase
your replacement battery will accept your old battery for recycling. If needed, visit the Call2Recycle website to find a recycling location near you.

back to top

Types of Battery Backups

As a SureWest customer you will have one of the following Battery Backups:

Note: Click on the name link of each battery to see specific instructions for each.

  • APC PowerShield CP24D12

back to top

Allied Telesis DUPS-1232GI (AT-iMG008)

Indicator Signals:

The ALARM SILENCE button is used to silence the battery backup unit’s alarm. The BATTERY EMERGENCY USE button provides power for an emergency call in the event of a lengthy power outage.

Battery Replacement:

  1. Use the indicator lights to confirm that battery replacement is required
  2. Open the battery compartment cover
  3. Remove the old battery from the battery compartment
  4. Remove the positive (red) and negative (black) leads from the old battery
  5. Attach the negative (black) and positive (red) leads to the new battery
  6. Insert the new battery into the battery compartment
  7. Close the battery compartment cover

back to battery types

APC ES 750

In order to maintain maximum emergency telephone service capability, avoid plugging any other devices into the top row of 5 battery backup outlets. You can use the bottom row of 5 surge-protected outlets as a power strip for any devices you may wish to connect.

Indicator Signals:

Battery Replacement:
Replace the battery when the Replace Battery Indicator light is flashing.

  1. Use the indicator lights to confirm that battery replacement is required
  2. Open the battery compartment cover
  3. Remove the old battery from the battery compartment
  4. Remove the positive (red) and negative (black) leads from the old battery
  5. Attach the negative (black) and positive (red) leads to the new battery
  6. Insert the new battery into the battery compartment
  7. Close the battery compartment cover
  8. Use the indicator lights to confirm proper battery operation

back to battery types

APC PowerShield CP24U12 & CP27U13

Then only difference in the CP24U12 &CP27U13 is the alarm silence indicator. CP24U12 does not have this feature.

Explanation Description
On Battery

Indicator Signals:

Audible Alarm

Battery Replacement:

  1. Use the indicator lights to confirm that battery replacement is required
  2. Open the battery compartment cover
  3. Remove the old battery from the battery compartment
  4. Remove the positive (red) and negative (black) leads from the old battery
  5. Attach the negative (black) and positive (red) leads to the new battery
  6. Insert the new battery into the battery compartment
  7. Close the battery compartment cover
  8. Use the indicator lights to confirm proper battery operation

back to battery types

back to top

 

Please provide us your feedback

Thank you for helping us improve our search. While we are unable to respond directly to comments submitted with this form, the information will be reviewed by our quality team.

If you would like to contact SureWest please use the "E-Mail Us" option on the left after you have submitted your feedback.

This document solved my problem.
 Yes
 No

Suggestion for improvement.

(600 character limit)

Consolidated.com | Contact Us | Corporate
Consolidated Communications - all rights reserved worldwide