What is My SureWest?
Why would I want to log in to My SureWest?
How do I log in to My SureWest /home page?
Who can log in to My SureWest?
How do I make My SureWest   my home page?
How do I get back to My SureWest /home page (main page)?
What are the recommended system requirements to access content on My SureWest?
What can I do in My Account (located in the directory on the left)?
How do I download Downloads and Plug-ins (i.e., plug-ins, Flash, etc)?
Will accessing My SureWest and logging in put cookies on my PC?
What are cookies?
Who can I contact with My SureWest -related support needs?
What is a component?
How do I add/remove components?
How do I move components?
How do I customize the TV Listings component on the Home Page?
How do I customize Quicklinks?
How do I customize the Local channel?
How do I update the Weather component?
How do I update the Market Watch component/Add new stock symbols?
How do I access e-mail?



What is My SureWest?
In this case, My SureWest is www.surewest.net. We encourage you to make this your home page—the page your computer will automatically open to when you access your internet browser.

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Why would I want to log in to My SureWest (www.surewest.net)?
My SureWest is a robust and dynamic source of information and services, including national and local news, sports, and entertainment. By logging in, you instantly access your surewest.net e-mail, and also customize the content and location of information on the page, making it truly unique to your interests and desires.

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How do I log in to the My SureWest /home page?
You log in to the My SureWest /home page with your primary e-mail Username and Password. If you do not have a Username and Password, you can easily create an account by clicking on the log in link then click on the Click here to create an account. Login access is available in the upper portion of the My SureWest next to the word Welcome.

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Who can log in to My SureWest?

Any SureWest customer can login as a primary account user. You do NOT have to subscribe to data service to take advantage of the many features offered by My SureWest. If you have SureWest data service you can set up sub accounts using any of the 6 @surewest.net e-mail addresses available with SureWest data service.

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How do I make My SureWest my home page?
There are two ways to make the My SureWest your home page:
In Internet Explorer:

• The first is on the home page itself. Go to My SureWest (www.surewest.net) and click on Make this my home page in the right hand upper corner. You will be prompted to accept the URL as your home page.
• In the Internet toolbar, click on Tools. Click on Internet options. On the General tab, type in http://www.surewest.net in the home page space, click on use current, and then click on Apply.

In Firefox:

• Click and drag the link that says: To make this your home page, drag this link onto your Home Button.

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How do I get back to the My SureWest (main page)?
The My SureWest  has many other pages that you typically access by clicking on components or channels. When you go to another page, simply click on your browser's back button or choose Directory and then Home at the left side of the page. If you have not set My SureWest (www.surewest.net) as your home page, and you navigate to other URL addresses on the web (which will sometimes open a separate browser window), when you want to get back to My SureWest (www.surewest.net), you have 2 options:

• Enter http://www.surewest.net in the browser address bar to return to the home page
• Close any separate browser windows to return to the home page

This is another great reason to make the My SureWest your home page on the Internet.

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What are the recommended system requirements to access content on the My SureWest?

• Any Intel or AMD processor, 400mhz or faster
• Windows 98/ME/2000/XP/Vista/7
• Internet Explorer 6.0 or higher (cookies enabled) or Firefox 1.5 or higher
• Mac is supported best when being used in combination with Firefox or Safari (older versions of Mac may have trouble with any components using Flash)
• Windows Media Player 9.0 or higher or Windows Media Player Plug In for Firefox Only
• Real Player 6.0 or higher
• Flash Player 9.0 or higher
• Shockwave 8.5
• Active X Plug In (for streaming video over IE)
• 256MB RAM
• 16-bit sound card and speakers
• 65,000-color video display card

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What can I do in My Account (located in the directory on the left)?
This section is meant to help you manage your My SureWest content and functions related to any premium products you may add to your service through My SureWest. There are several functions available:

• Customization allows the primary account to choose the content and choose the layout they want by checking or un-checking the boxes in the appropriate columns.
• Add/Delete Mailboxes allows the primary account to add additional mailboxes or delete existing mailboxes.
• Additional Services allows the primary account (or others who have been designated) to sign up for additional services specific for subscribers of premium content.
• Access Management allows the primary account to give users permissions specific to accessing subscribed premium content. These preferences are specifically known as rights and permissions.

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How do I download Downloads and Plug-ins (i.e., plug-ins, Flash, etc)?
To download programs necessary to support premium content, such as Flash or plug-ins, go to My Portal>Access Management>Downloads. In Downloads, select the program you are interested in downloading by clicking on the name. You will be taken to another page that will give you directions for downloading.

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Will accessing the My SureWest and logging in put cookies on my PC?
Yes, in order to access the My SureWest your browser MUST be set up to allow cookies.

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What are cookies?
Cookies are simple pieces of text sent by a server to a web browser. Cookies are not harmful to your computer; they are used for authenticating, tracking, and maintaining specific information about users, such as site preferences used in customizing the My SureWest or the content on the My SureWest.

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Who can I contact with My SureWest -related support needs?
SureWest High Speed Internet Help at 1-866-SUREWEST.

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What is a component?
A component is a section of My SureWest that is complete within itself offering dynamic and specific information. It can be moved or removed within the space of the My SureWest when you are logged in. For instance: 3 Day Forecast is the Weather component on the page.

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How do I add/remove components?
When you are logged in to My SureWest, click on the Customize link at the top of the page; you will be brought to a page where you can Choose Content from the left, center or right column. To add content to your home page simply check a box in one of the respective columns. To remove content, simply uncheck the box. Be sure to click save when you are done with your selections, and then return to the home page to see your changes.

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How do I move components?
There are two ways to move components:

• Right on main My SureWest page when you are logged in: When you hover your mouse over a movable component, a two-way arrow will appear. When you see that arrow, you may click and drag the component up or down within the column.
• While logged in, click on the My Portal link at the left of the page then Customize Home Page. Chose Content is used to add/remove content, and/or to select the column you would like to see specific content in.
• Choose Content: Many of the same choices are available in each column. Choose which column you would like any specific content in by checking the box next to it in the left, middle or right column. Be sure to click save when you are done with your selections, and then return to the home page to see your changes.

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How do I customize the TV Listings component on the Home Page?
Several things can be customized within the TV Listings component. Click on Settings in the upper right hand corner of the component. You can adjust the following:

• Local Stations: Change the ZIP code to change the available stations.
• Select your service: Use the drop-down menu to customize your station listing based on your provider.
• Favorite Channels: Select from the list of available channels to choose your favorites. These are the channels that will show on the My SureWest(TM)   home page.
• Default View: You may choose to have the component display shows that match either real time or prime time shows.

Click Submit after making your changes. This will return you to the My SureWest home page, where you can see your changes.
Using Advanced Search from the TV Listings component, you may search for shows by name, date, channel or category. You can sort them by date or title. And you can select how you would like your results displayed.

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How do I customize Quicklinks?
Use Quicklinks for fast and easy access to your favorite websites. Safely store your information, and get one-click sign-in for many websites.
To customize this component:

• While you are at the home page and logged in: Add your own favorite web sites by clicking on Configure. Type in the name and URL of a website you'd like to link to, and click Add. The name space is limited to 14 characters. Continue this process as many times as you like. When finished, click Finished.
• You can also choose from a list of popular websites: Click on Configure, then click on Configure next to the website you want on the list. You may be prompted to enter a User ID and Password which will allow you to skip this sign in process from the Quicklinks component when you want to access it from your My SureWest home page.

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How do I customize the Local channel?
The Local Channel can be found in the directory on the left side of the home page, it is named Local and once the zip code has been set it will have the name of the city as In... The Local Channel can be customized whether you are logged in or not—by clicking on the local channel and then entering your desired ZIP code and clicking Go. If there is a local component on the My SureWest home page, the content there will also change to reflect the ZIP code input on the Local channel.

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How do I update the Weather component?
Within the Weather component, there is a box where you can enter any ZIP code. Simply enter a ZIP code to see the weather conditions in the place you are interested in. Entering a ZIP code will change the location in the component; to change it back enter the original ZIP code. You can also change whether the display is reported in Fahrenheit or Celsius by choosing the corresponding icon in the top right of the component.

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How do I update the Market Watch component/Add new stock symbols?
The Market Watch component functions in three ways:

• Stock Symbol Quickview of Price and Change: Right in the component, you can have up to seven of your favorite stocks show up (the default setting is for S&P 500 and NASDAQ). Simply click Edit and enter your stock symbols. (If you do not know your stock symbol, see that function.) Note: Editing your stock symbol will remove the S&P 500 and NASDAQ from the view.
• Get a Quote: Enter any stock symbol and click on enter or go to learn more about that stock. Entering a stock symbol will take you to another page for an in-depth view of the stock. You will see the following tabs:
• Market Summary
• Market Movers
• Sectors
• A-Z listings
• World Markets
• Splits
• CEO Wealthmeter
• Currencies & Calculators
• Symbol Look Up: Look up any company on the stock market by clicking on the Symbol Look Up button. In the search for box, enter the company's name, click enter or Lookup, then click on the stock symbol that comes up or add it to your Stock Symbol Quickview.

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How do I access e-mail?
E-mail can be accessed in the upper right corner of the My SureWest home page. Simply click on the e-mail link and enter your @surewest.net e-mail Username and Password. and click Log In to get in to your mailbox.

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