Anyone can access My SureWest. As a valued customer, we recommend you log in so you can enjoy all the benefits of My SureWest.
You will need your surewest.net e-mail address and password or your established primary e-mail address and password to log in to My SureWest.
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If you do not have a surewest.net e-mail address or an established primary e-mail address, you will need to create an account. For more information on creating an account, go to the Create Account instructions. |
The following are general instructions to get you to the login screen. Follow the prompts and the system will guide you through the process.
- Click the Log In link on the My SureWest homepage (Figure2 and Figure 3). If you have a surewest.net e-mail address, log in through the Log In and Check Email section (Figure 4).
Figure 2 – Log In link
Figure 3 – Log In Link close up
Figure 4 – Log In and Check Email section
- Enter your Username and Password and click the Log In button. Your username is your surewest.net e-mail address or your established primary e-mail address (may be the same as your surewest.net e-mail address).
Figure 5 – Log In screen
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- Your password must be at least seven (7) characters long and contain at least two (2) of the following: uppercase, numbers, and/or symbols.
- After five (5) failed attempts to log in, you will be locked out of the account for 10 minutes before you can try again.
- Forgot password and reset password functionality is available and the system will guide you through the process.
- You may be prompted to set up security questions and set a primary e-mail address and password.
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- Accept the terms and conditions and click Submit.
Congratulations – you should now be able to log in to My SureWest! If you are still having problems logging in, please call us at 1.866.surewest (1.866.787.3937).